Federal Express (Canada) Case Study Example | Topics and Well Written Essays - 500 words

Federal Express (Canada) - Case Study Example Further, FedEx which is known and trusted for its integrity, according to Birla (2005), breaks its promises of refunding the company and, therefore, this paper addresses the alternative strategies that could foster any organizations thrive. This report is based on the inconveniences experienced by ‘Desktop Innovations’ (DI) as a result of poor service provision by the Federal Express Company (FedEx). The Desktop Innovations office manager (Anita Kilgour) wrote a letter to the FedEx Company following their late delivery of one package and their failure to prompt necessary communications. In her letter, the office manager detailed the problems encountered in using the FedEx to convey packages to Simpsonville, South Carolina from Kitchener, Ontario. The letter states that of the two packages supposed to arrive at Simpsonville for a trade show, only one package was received and the other one was lost on the way. It was later discovered that the missing package had lost its shipping bill at Memphis and was sent back to Toronto. This resulted in loss of huge amounts of money amounting to $1200 on the booth Charlotte show and fee. Time was also wasted and an accumulation of up to 3 hours on phone calls by the off ice manager to FedEx office as a follow-up of the missing package. Furthermore, the FedEx Company which was trusted of its high integrity in product delivery had incredibly failed to respond to the manager’s fears and even failed to keep their promise of refunding or crediting the company as per their rules of commitment. In her later, Anita Kilgour reported the missing package and also complained of the misconduct of the FedEx Company for failing to abide by their promises, which of course had made it gain trust over other organizations. Anita tried making a number of phone calls to the office to follow up on the progress in search of the missing package but unfortunately she always